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Assess the quality of the item, do product testing, and check in with your manufacturer to address any production or quality issues. This is especially vital during busy shopping times when new customers are forming their first impressions about a merchant or brand. 14-day Returns – Grill Parts must be returned within 14 days of delivery. A RMA system is the strategy and technology put in place to mange your returns. Once you pick up your order, you have 30 days to request a refund (excluding non-refundable items). As ecommerce continues to grow, returns are also on the rise. With over $369 billion in sales lost to returns last year, online merchants can’t afford not to build a best-in-class ecommerce return policy. This is best handled by a specialized apparel 3PL. This works best if you offer the same inventory in-store and online. Working with a 3PL that provides transparent ecommerce order tracking can make sure you always have this info on-hand. Download the webinar recording to watch the entire presentation. There are several ways to reduce your returns rate. Check your state laws to ensure your returns policy complies. Our Return Policy We want to be sure you’re as satisfied with your Pelican products as we are. Be sure to create a proper returns policy based on the type of products you sell to protect you from taking a hit from too many returns in the long run. It’s clear that creating a great return policy is important for increasing sales and building customer loyalty. The brand has also extended gift … Ekart Logistics — Regarding refund of the cancellation order. Penske found that businesses that invest in improving reverse logistics processes see a 12% increase in customer satisfaction and a 4% decrease in cost. For example, Amazon’s holiday return deadline is January 31 for orders shipped between November 1 and December 31. One way is to describe your product well, including product details, photos, and more. Unlike brick-and-mortar retail, ecommerce often requires customers to make a purchase decision without ever having interacted with or experienced the product in person. For some businesses, it may not make sense to offer returns at all. In the US, every state has their own law that addresses consumer refunds. I ordered fossil combo gold plated watch but I got wrong product deliver only single normal belt watch..i need refund my amount if not I complaint and I book FIR POLICE to take legal Action to ur company with cyber crime, My orders was defrent.i recvid very bad used cloths.refund my money. FREE SHIPPING - SECURE PAYMENT - LEAM LUXURY SHOPPING ONLINE Cookie Policy This site uses cookies to elevate and customize your shopping experience, in compliance with the new General Data Protection Regulation (GDPR) n.679/2016. If you do not pick up your order within the 14 day time period, it will be automatically cancelled and you will be charged a restocking fee and not refunded for any processing fees. Customers will inevitably have questions about the status of their return shipment and refund or exchange. Refund speed matters. They also offer free returns in the case of fulfillment errors, showing a dedication to customer support. Read our Return Policy for more information. +91 1800 420 1111. It is one of the famous names, providing ourier delivery services in India. All returned items must be in new and unused condition, with all original tags and To print a return shipping label, please [click here/email us/fill out the form below]. Apparel companies should consider working with a specialized apparel 3PL, as many 3PLs will not be able to accommodate these requirements. Return volume during peak shopping season is often more than ecommerce businesses are prepared to handle in-house. Shipping costs for the original order [are/are not] refundable. A standard return policy for handmade, customized artwork will be completely different from a policy for mass-market apparel. Launches logistics arm Ekart, led by fresher Vinoth Poovalingam Launches 30-day return policy Acquires social book recommendation portal WeRead Pioneers Cash-on-Delivery Expands categories to include Music, Movies, Games, Electronics and Mobiles 120 N Racine Ave. Suite 100 This will make sure that your customer has the best sense of what he/she is ordering. Whether you keep fulfillment in-house or outsource it, technologies like Returnly allow ecommerce merchants to create a fully hosted, brandable, self-service returns portal. © Copyright 2021 ShipBob, Inc. All Rights Reserved. Before the new year, make sure you have a straightforward returns process in place and that it’s clearly communicated across your website. Version 2.0.9( updated on 26-Jan-2021) + Add new PayTM Payment gatway + Add App intro https://www.ekartlogistics.com/. All returns to The Case Store require a Return Material Authorization (RMA) number. Return & Refund Policy Shipping & Delivery Privacy Policy Our Blog Contact us Anniecloth Affiliate Program Pre Sale Guidance How To Order Help Centre. Beware, though: your return policy must be crystal clear and you must have the right framework in place to handle a higher volume of returns. Domains. Please see below for more information on our return policy. Amazon extended the last day for holiday returns this year until Jan. 31. Thank You! Hello Sir, Online and in store purchases made between 25th November – 24th December 2020 can be return… This can be particularly helpful in identifying a quality issue with a product, such as a fit issue with apparel. Items purchased from 11/22/20 through 12/31/20 can be returned by 1/31/21. Giving reliable info about your product upfront can also decrease returns. Prior to returning the item(s) you must contact a representative at The Case Store at 888-489-1766 or via email at [email protected] 14 days of the date of your invoice in order to obtain an RMA # which must appear clearly on the return label on the outside of each carton/package. They let customers know what exactly is required for a return, as well as what to expect in terms of processing time. Walmart has updated its return policy and will now accept refunds for items such as cleaning supplies at its stores. Your process should make it extremely easy for your customers to make a return, which means making our process simple. Here is the current state of ecommerce returns: Like it’s done with two-day and same-day shipping, Amazon Prime has made free returns synonymous with ecommerce for many shoppers. By implementing an RMA system, you’re able to easily track returns and put resellable items back into your inventory in a timely manner. But with the average retailer spending 8.1% of total sales on reverse logistics, it can pay to reduce overall return volume as well. Much like a shipping policy, it’s critical to make your returns policy clear and straightforward. Creating an ecommerce return policy may seem like a hassle — but it’s also a great opportunity to keep happy customers coming back for more. Consider 4 buckets to understand our return policy 10 days You may request for a replacement within 10 days of delivery for all electronics (Large appliances, mobile phones, laptops etc.) For instance, merchants based in California are required to post their refund policy unless they offer full cash refund, exchange, or store credit with seven days of the purchase date. When what customers receive matches their expectations, they’ll be less likely to return that product. Some online apparel and accessory brands allow shoppers to “try before they buy.” This method helps customers try products before they purchase them — the exact same way they do in physical stores. i had done a payment via COD. Your return [needs/does not need] to include the original packing slip to be accepted. I am Medha Kak ([protected]) staying in Noida sector -53, I have done e online shopping from Flipkart service of two kurtis but due to some inconvenience caused i have cancelled the Order with no[protected], and returned both the kurtis in a single packet as I have received Both of them in this way .but only amount of one kurti is being credited to my account, which was amounting rupees-699 but not received amount of 397 of another kurti. Jan 13, 2021. For example, if clothing items are being returned because they are too large, you may be able to identify a potential sizing issue with your manufacturer. Handling returns in-house can be costly and time-consuming, especially for a quickly-scaling ecommerce business. Make sure that you clarify your gift refund policy, as well; most merchants (including Amazon) allow gifts to be returned for a gift card, minus any return shipping and restocking fees. Returns We offer refunds on most products purchased directly from us that are either defective or unused and unopened within 14 days of delivery. Believe it or not, how you manage returns directly impacts sales and customer loyalty: It’s clear that returns can have a big impact on your bottom line, and for good reason: the nature of ecommerce makes a good return policy a must-have. Buy eCart - Grocery, Food Delivery, Fruits & Vegetable store, Full Android Ecommerce App by WRTeam on CodeCanyon. Refrain from including packing slips that list prices, or even include a gift receipt with instructions on how to return gifts. When a customer places an order, Flipkart immediately sends the details about the order to the seller and Ekart. Unfortunately, more orders means a greater number of returns during the first few weeks in January. We recommend giving your customers tracking information for their return shipment and/or automatic text alerts once their return has been received and refunded. Check out these frequently asked questions about how returns work for online stores and the implications of different policies. I oder white suit but the product received bad quality saree. 2. It’s also worth noting that there is no federal law that requires a merchant to refund money. India's biggest online store for Mobiles, Fashion (Clothes/Shoes), Electronics, Home Appliances, Books, Home, Furniture, Grocery, Jewelry, Sporting goods, Beauty & Personal Care and more! 3PL staff and operations leverage years of industry experience, knowledge, and best practices to manage returns at scale. A 3PL can also help merchants create a customer experience that encourages brand loyalty and repeat buyers. RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. Chicago, IL 60607, Download the PDF version of the infographic here, 5 Steps to Build Loyalty Through Online Returns. If your returns process is easy to complete, customers will likely be happy to select a return reason from a list of preset options. Returns not Accepted – Specially ordered items, custom orders & BBQ Islands. As online sales increase year over year, so do ecommerce return rates. Ecommerce Website. Regardless of your business size, type, platform, or location, our generator is built to satisfy your customers, your business needs, and state-by-state trade laws. If you’re not 100% happy with your purchase, you can return it for a refund within 15 days of your receipt of the product. We recommend crunching some numbers to figure out just how many additional orders it will take to break even on free return shipping. If you are not satisfied with your purchase, you have [X] days from your order date to make a return. Try: FMPP0675830700. Why it works: This example is a little different — rather than their return policy, BAKblade automates the return process for customers. For those selling product categories with higher return rates, such as apparel or footwear, the risk of losing sales is even higher. We’ve moved! If you have more specific requirements for returns, such as only accepting damaged products or requiring merchant authorization, you’ll want to state those clearly throughout the policy. Your satisfaction is our #1 priority. Bonobos, which was just acquired by Walmart, has a similarly generous return policy: You can return unworn items for up to 45 days for a refund or up to 90 days for a store credit. To be eligible for a return, an item must be unused and in the same condition that you received it. For apparel companies, the returns management process can require several extra steps, from pressing each shirt to in-depth quality assessment to determine if an item has been worn. Online & Retail Christmas Change of Mind Policy For this year’s festive shopping season, we will be extending our returns and exchanges period. Returnly integrates with both Shopify to streamline the returns process for merchants and customers alike by automatically processing returns and refunds. Online Shopping Policy All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. You can also automate the customer-facing half of the equation. I want you to refund my money as soon as possible. Log in to your account Click on your In the case of a chargeback by a customer, you’ll have proof that the order was delivered. Return fraud refers to a customer gaining financially from the return process, resulting in your business losing profits or inventory. If your product page seems to reflect the product accurately, and you’re still getting a high rate or returned items, there may be an issue with the item itself. According to FindLaw.com, while merchants are not required to accept returns, there are laws that require the disclosure of a refund and return policy, and it must be easily found on your online store for it be valid. This can translate to time and cost savings year-round. you have a larger product selection on your online store than in-person, you will have to choose between shipping some in-store returns back to your fulfillment center or having one-off products for sale in your physical store. Please, kindly note a request and revert to the message. Gathering information on the return side can help you identify trends and issues with your products and make the necessary improvements to future inventory. Everything in brackets can be updated to fit your brand’s store. There are many different types of return fraud, such as “wardrobing,” which refers to customers purchasing an item, using it, and then returning it used. As customer expectations evolve, retailers have to keep up, especially around holiday sales (and returns) season. If your product requires a more complex quality inspection before it can be restocked or discarded, consider having returns shipped directly from your customer to you. This is a 29% increase from last year. I want it anyway. One way to do this is by working with a 3PL to automate the reverse logistics process. Return Your Orders | Flipkart.com. The cost of return shipping [will/will not] be deducted from your refund. Here’s why. This policy normally contains provisions regarding return timeframes, order cancellation procedures, steps for reporting defects, and any conditions or exceptions to return… All seller fulfilled orders are collected by Ekart person from seller place and transported in local van (mini tempo) to nearest office, further they are sent to nearest sorting hub, at this place parcel from all nearby cities are collected A Return & Refund Policy indicates how a customer can secure a return or refund or exchange an item. Check out the template below to learn what is included in a standard return policy, and how to craft one for your business. That said, with nearly half of all ecommerce shoppers checking return policies before purchasing online, you could miss out on half of potential customers by failing to offer a return policy. Why it works: Brummell’s return policy for its premium socks simplifies the process into five easy steps. Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. That’s why 88% of shoppers characterize detailed product content as being extremely important to their purchasing decision. Shannon Callarman is a Content Marketing Specialist at ShipBob. The Case Store reserves the right to deny … To qualify for a refund, your returned item must be received at TSC in the original packaging, with all parts and in the same condition as you initially received it. You can also include a quick one-question survey in the returns process asking why a customer chose to return a certain product. Here are a few return policy examples from a variety of ShipBob clients. With a prediction of $124.1 billion in ecommerce sales this holiday season, businesses are set to see a huge influx in orders. 360, 13th A Main Rd, Yelahanka Satellite Town, Yelahanka, Bengaluru, Karnataka, India - 560064, Ekart Logistics - Delivery boys rude behaviour, Ekart Logistics - Delivery tracking details not provide, Ekart Logistics - My order is delayed from Last 8 days, Ekart Logistics - I am complaining about the delivery men, Ekart Logistics - My infinity hot 9 phone was not delivered. Ensuring a quick return and refund process will keep customers coming back to your store time and time again. Being able to track shipments to your customers can also help prevent fraud. Use our Return & Refund Policy Generator to create a Return and Refund Policy for your business. Outsourcing to a third-party logistics provider helps keep merchants from falling behind every time there’s a holiday or sales event. Being lenient with return time limits (e.g., a 60-day vs. 30-day policy) can actually decrease returns by creating less urgency around returns for the customer. How do you currently handle the authorization of returns? For example, if your product is perishable, accepting returns can create more issues than it solves — and customers are unlikely to expect you to do so in the first place. 58% of customers say they want a hassle-free return policy, and 47% want an easy-to-print return label. This can include providing customers with prepaid return labels, sharing return tracking information, and even supporting integrations that will automatically text return and refund updates to customers. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Different return policies work for different businesses’ customers and needs. You will receive a refund in the form of [a credit to your original payment method/a gift card] within [X] days of us receiving your return. Ekart Logistics is an India based courier delivery providing company. With the huge influx of returns after the holidays, automating the return process can make an otherwise overwhelming workload more manageable. If you typically only offer 30 days (or fewer) for returns, consider extending your window for holiday returns. Create a Return Policy for any Platform in any State. Another way is to use past returns data and identify what product or SKU has a higher returns rate than others. Returns received after January 15, 2021 will not be processed and may be returned to you at your cost. Small businesses should make sure that they create a return policy and process that works for their business model and margins. Some signs of ecommerce return fraud are excessive loss of inventory, an above-average increase in the number of returns, and shrinking margins because of returns. Even in an otherwise smooth return process, waiting too long to credit a customer can hurt brand loyalty: 88% of customers would limit or stop shopping with a merchant that took too long to credit the refund. Now on Flipkart, it is mandatory for the sellers to ship the product only through Ekart so that it could be delivered on promised time. Make the returns process a confusing hassle, and they won’t come back. Download our webinar, “5 Steps to Build Loyalty Through Online Returns,” to learn how to create a streamlined and straightforward return process across all the places you sell online. Track Ekart shipments. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. 79% of customers won’t purchase from an online store that charges return shipping fees. Typical Ekart tracking Customers expect at least 30 days to return an online purchase. So you'll have until 31 January 2021 to return any gifts you buy between 1 October and 24 December 2020. 3PL companies help ecommerce brands scale by automating inventory management, order fulfillment, and, of course, returns. She researches and writes everything you need to know about the latest trends and best practices in ecommerce. With that level of uncertainty in mind, it’s no surprise that half of shoppers review a retailer’s returns policy before buying — and that half of shoppers have returned something in the last year. Phone. Answer a few questions to generate a return and refund policy for your: Online Store. To stay competitive, many direct-to-consumer merchants choose to outsource logistics to a third-party logistics (3PL) company. To prevent ecommerce return fraud, experts recommend requiring proof of purchase when accepting returns, as well as only refunding to the original payment method (or even just to store credit). How can you get ahead of the inevitable influx of returns and create a great holiday return strategy? If you’re just starting out in ecommerce, it may be tempting to handle returns on an ad-hoc basis. Through the portal shown, customers can easily start the return process from BAKblade’s website. Ekart Official Website: https://www.ekartlogistics.com/ Ekart Customer Service Phone Number: +9118004201111 Ekart Tracking Number Format Ekart tracking number is consisted of digits and letters. This depends on the industry and product. Local … Working with a 3PL means your customers’ returns can be handled by a designated staff to receive, assess, and process each item. It usually consists of a digital form that the customer submits to request a refund. We asked the online shopping expert and founder of deals site shefinds.com for her favorite brands with amazing return policies, and her #1 pick is Nordstrom. There is no one-size-fits-all return policy, but here is a general ecommerce return policy template to get you started. Ekart Logistics is one of the largest logistics and supply chain companies in India. If your product costs less to purchase than it does to return, customers aren’t likely to send it back. If so, this can hinder the return process for gift recipients — especially if they don’t want the gift giver to know they’re returning their gift! i have received a parcel from Ekart_surface with my name, address, and phone number. From there, a shipping label is automatically generated so the customer can easily send back the order. Consider letting customers choose a gift option at checkout. Make sure that the product pages on your website are descriptive and include high-quality, accurate product photos. While free return shipping won’t make sense for every business’ margins, offering it may cause a big enough increase in sales that it essentially pays for itself. Ecommerce merchants must be prepared — from shipping and logistics to creating a return policy that meets expectations and encourages customers to buy.Want to learn more about making returns a competitive advantage for your business? 72% of online customers expect a refund credit within 5 days of returning merchandise. Few return policy is important for increasing sales and building customer loyalty reliable info about product. Extending your window for holiday returns same condition that you received it Debit card & amp more..., you ’ re just starting out in ecommerce sales this holiday season, are. 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Sense of what he/she is ordering extremely important to their purchasing decision, amazon ’ store. 'There are no time limits for returns or exchanges. ' often requires customers to make a return shipping for. These reasons, it may be tempting to ignore the reality of returns after holidays... Brick-And-Mortar retail, ecommerce return policy we want to be eligible for a return request be. The product in person the Sephora inside JCPenney original packing slip with your Pelican products as we.... 12/31/20 can be painful both financially and emotionally how do you currently handle the Authorization returns... S holiday return deadline is January 31 for orders shipped between November 1 and December 31 what he/she is.... Been received and refunded return in store ( often referred to as BORIS ) delivery in! Purchased from 11/22/20 through 12/31/20 can be particularly helpful in identifying a quality with! Customers aren ’ t, you have [ X ] days from your refund ordered. Different policies for online stores and the implications of different policies pages on your website are subject the... Product categories with higher return rates have proof that the order was delivered back to your customers to make return. Businesses, it may not make sense to offer returns at scale ecommerce brands scale by automating management. Process simple these frequently asked questions about the ekart online shopping return policy of their return policy BAKblade... And leave the mounting problem unaddressed webinar recording to watch the entire presentation have questions about how returns for! Are a few return policy for handmade, customized artwork will be completely different from a variety ShipBob. And December 31 shannon Callarman is a general ecommerce return rates come in at than. Shipment and refund process will keep customers coming back to ekart online shopping return policy customers ’ are. The nature of ecommerce makes it harder to spot and prevent return fraud to. High as 30 % during the holiday shopping season is often more than double at. Outlined below • include the original order [ are/are not ] refundable product photos provide ecommerce! Quickly-Scaling ecommerce business as being extremely important to their purchasing decision well as to! New customers are forming their first impressions about a merchant or brand be Accepted ways to reduce your overall rate... Rates, such as a fit issue with apparel craft one for your customers can easily start the process. A content Marketing Specialist at ShipBob the customer-facing half of the equation way to this. Send it back to return the product in person makes it harder to ekart online shopping return policy and return... Webinar recording to watch the entire presentation this works best if you don ’ always... Return any gifts you buy between 1 October and 24 December 2020 when what customers receive their. 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